NZ
Nqobile Z
1 reviews | Active since Jul 2024
25 Jul 2024, 15:52
Lack Of Urgency And Effectiveness
My father's bank account was stopped because of suspected *****, he was instructed to get an affidavit to help with this matter since he wasn't aware of the transactions that were happening on his account. This happened on the 18th of July and till now the matter hasn't been resolved, his account is still frozen and he can't pay for his monthly bills and other essentials that he normally takes care of. I would really like to get help on this
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Replies (2)
Capitec Bank's replyOfficial
25 Jul 2024, 17:17Good day Nqobile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
Capitec Bank's reply25 Jul 2024, 17:17
Official
Good day Nqobile
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank.
NZ
Nqobile Z's updateReviewer Update
30 Jul 2024, 14:06Today is the 30th of July and still I am waiting for the designated official to contact me. So you sent me this reply as a way of brushing this matter off, I went to the bank again and received another incident number now I am going to be receiving incident number after incident number instead of actually attending and resolving the matter.
NZ
Nqobile Z's update30 Jul 2024, 14:06
Reviewer Update
Today is the 30th of July and still I am waiting for the designated official to contact me. So you sent me this reply as a way of brushing this matter off, I went to the bank again and received another incident number now I am going to be receiving incident number after incident number instead of actually attending and resolving the matter.