Lack of understanding

I have been applying for the post Service Consultant in Capitac bank for the last 3 years and I never got the job even the reply for my application. Last year I did apply through their website and I got the SMS on the 25 of January 2018 informing me about the call I will receive regarding the job application, I did receive it but the person whom I spoken to was not at all friendly and she was not patient with me, she just ask me where I am and I tell " I'm in town Richmond at the moment" and she says I app**** for the post in Ladysmith I must wait for the post in Pietermaritzburg they will call again and yes I'm still waiting and I never stopped applying I hope I will get the job at Capitac Bank this year.