Lack of Trust in Capitec

I have had a funeral cover with capitec for more than a year now. When I app**** for the cover on the mobile banking app, I added my aunt as my parent (which was ny fault, I understand).

I recently learnt that I had to add her as an extended family member instead of parent and there's a different in price between parent and extended family member.

I called their call center this morning to try rectify the mistake, the lady I spoke to was very nice and tried to assist but was not able to assist and told me to go to the branch l where they will change the relationship and this would not affect the waiting period.

I went straight to the branch, after they have amended the relationship I was told I have to wait for 6 months again, which is something different to what the lady on the phone has said.

Why do I have to wait for another 6 months when I have been paying all these months (12+ months), and why was I told I have had a funeral cover with capitec for more than a year now. When I app**** for the cover on the mobile banking app, I added my aunt as my parent (which was ny fault, I understand).

I recently learnt that I had to add her as an extended family member instead of parent and there's a different in price between parent and extended family member.

I called their call center this morning to try rectify the mistake, the lady I spoke to was very nice and tried to assist but was not able to assist and told me to go to the branch l where they will change the relationship and this would not affect the waiting period.

I went straight to the branch, after they have amended the relationship I was told I have to wait for 6 months again, which is something different to what the lady on the phone has said.

Why do I have to wait for another 6 months when I have been paying all these months (12+ months), and why is this in contradiction to what the consultant on the phone had said. I have now lost trust in Capitec.