Lack of Transparency and Communication

I wanted to share my experience with Capitec. We took a 17-month loan and made every payment on time, sometimes paying double to finish early. Last month was supposed to be our final payment, yet Capitec is still debiting our account for future dates. Despite countless calls and emails, and repeated promises that the debit orders would be reversed within hours, the issue remains unresolved after three weeks. The lack of communication and transparency is extremely frustrating. If you have credit with these people, pls review your statements.