Lack of service: credit application

After being a Capitec client for more than eight years, I am truly disappointed in the lack of service I received when applying for a credit facility three weeks ago.

After sending the relevant documents twice, phoning customer services, and speaking to numerous staff, I am still waiting on an outcome, or at least, the next step of the process.

I have a solid credit record, and in fact, have paid up a previous loan before. This is truly disgraceful service.