Lack of service and understanding

So extremely angry today. we logged a funeral claim friday morning for our uncle and got a call around 5 the afternoon to advise us that he was in his 5month waiting period and the consultant said he would still send it through to the assessor as their maybe a possibility the approve it. Yesterday morning another consultant called to say it was rejected but there is a possibility if we had a other valid policy and had proff of it that they would reconsider the waiting period . This morning when i got the document, I immediatey sent it at around 8-8:30 this morning. Now ther agent calls to say they closed the ticket at 8 am and we sent the letter in too late.

CAPITEC IS THIS HOW YOU TREAT ALL YOUR CLIENTS???? ITS NOT LIKE WE *****ING FROM YOU .... THIS IS ACTUALLY A PRODUCT WE PAY FOR. I CAN NOW TRULY UNDERSTAND WHY YOUR CLIENTS COMPLETELY LOSE THEMSELVES WHEN DEALING WITH YOU !!!!!