Lack of security

I am writing to express my extreme disappointment and frustration with Capitec Bank's incompetence and lack of protection for its customers' funds. Despite banking with them for years, my account was debited with R3327 without my knowledge or approval. The bank failed to send me an alert or verify the transaction. When I contacted the ***** department, they directed me to the branch, which was unable to reverse the debit. The consultant explained that they used an outdated system, allowing companies to debit accounts without verification. This is unacceptable and puts customers' funds at risk. I will be escalating this matter to the Banking Ombudsman and NCR, and also reporting the company responsible for the debit order. I urge everyone using this bank to reconsider and switch to a more reliable institution, as it's only a matter of time before they suffer the same fate.