Lack of response from Capitec

My account was suspended in 2017 and when I enquired I was told that an amount of R980 which was deposited into my account was regarded a *****. A friend asked to use my account to have funds deposited into my account and unaware that it was a ********** activity I agreed. I was told that for me to have the account re-opened I would need to contact the victim and have a write an affidavit clearing me of any wrong doing. I have managed to track down the victim, after 2 years of searching high and low and she is prepared to assist in clearing my name. I emailed Capitec’s customer service asking them of the required content of the affidavit so everything is done right the first time but I am not getting a response. All I want is guidance in terms of what the bank requires for the letter to state as I desperately want to clear my name and have my account re-opened