Lack of knowledge of SOPs

Firstly I would like to commend the dedicatation and excellence of one of your team members - Ms Naomi Mvula - One of the call center members in the ***** department.

Yesterday, I picked up that there is an issue with my account and went to the Capitec branch in Ferndale to try get help, the consultant who met me said they are not able to help me in the branch and gave me a number to call.

I did like wise.. When I tell you I spoken to 6 different consultants in the last 24 hours and they were all unable to help me, I am not exaggerating. From a Nicolene, to a Mapula to a Ntombi, to a Laurence and "many more".. All of them unable to help me, moving me from pillar to post.. Do You not have SOPs as Capitec bank??

The only consultant who was able to help or at the least knew how to help is Ms Naomi Mvula. I am not sure how Capitec shows gratitude to its employees, but please show gratitude to this lady who cares about your brand and customers..

And in the same breath, please retrain the rest.

5stars for Naomi, 0 star for the rest.