LACK OF KNOWLEDGE AND PROCEDURE

Capitec has displayed a complete lack of knowledge with regards to FICA regulations ,I am a SA Citizen with a certificate of naturalization submitted to the bank together with all other requirements , however CAPITEC has frozen my account pending a letter from home affairs stating that I have a new ID number ( home affairs has confirmed that they do not issue such a letter and that a certificate of naturalization should suffice) The manager Refilwe completely refuses to accept this and has displayed a lack of professionalism with regards to the matter . This has caused such an inconvenience as the bank account was frozen without prior notification all I got was phonecalls requesting for this letter however i had no time to get it as i am fully employed. In fact this is is *******.I demand that my account is reopened and a clear explanation provided and someone with sufficient knowledge with regards to this matter to contact me Today . This is such poor service form a bank that claims to make banking more efficient .