Lack of knowledge and effort

Today I received an sms that my credit facility was reduced to zero. I was surprised then called Capitec and spoke to Amelia who transferred me to Kurt who also transferred me to Sinothemba who then hung up on me. I called again and got through to Glenwis who purely told me that there is no reason but I can go and reapply. This is so pathetic because these employees are not trained to investigate on issues and may lead consumers into more debts. I am glad I am moving to another bank because Capitec is mediocre.