Lack of Knowledge

Bongiwe at Capitec customer care was so not much knowledgeable about her work, really guys would you place people of lack of banking knowledge on the call center. Funny thing is she wouldn't even wanna hear me out she just wanted to state that her word is final and mine is void. Tjoo Capitec please highly train your staff from the smallest of detail because we cant be having arguments with your staff over the line.