lack of information, bad service

I have placed my complain last week regarding the incident happened to me receiving a torn 200 note from capitec bank ATM, I reported the matter to hello peter, I got the response from capitec bank informing that the matter will be resolved in three day, the period come, capitec bank consultant phone me to asked if I could come to their branch to sort the matter out but when I got their I wasted my time, energy because nothing come out of the situation, im blaming this to the head office of capitec for the lack of information. I was helped by the some consultant who took the 200 note from me before, gave the copy, told me the money will be reversed in 7 days but nothing happened. the consultant its not at fault here but the head office for giving him the instruction of him taking the torn money, not inform him to inform me to go to my bank to resolve the issue from on set. im very very unhappy, I don't want the money anymore but I will just take my time to post my issue with capitec to every social media just to get people views about my issues. I used money to even travel to go to capitec bank. my apology to the consultant you did your job you where failed by your head office info