Lack of help

<p>Today I visited your Tokai branch as I wanted to make a cash payment on my loan account, account number ********** 492. I had my ID has I do not have a card for this loan. The guy couldn't assist me as he was unable to pick up my details using my account number or ID number. They then called the contact centre who was of no assistance. So after wasting 1 hour of my time, I was told that I need to contact the loans department which is closed on Sundays. Why do you advertise that payments can be made at any Capitec branch if this is not the case? I drove petrol out for nothing and sat and waited for them to let me know what was happening.</p>