tT
ttonhodzai T
1 reviews | Active since Mar 2017
04 Dec 2019, 11:03
Lack of foresight at Capitec Bank
Am still shocked that Eastgate Branch which service many suburbs still have only 1 atm to deposit money. Eastgate Mall which is in the top 8 biggest malls in SA have only one single atm that accepts deposits and sometimes it doesn't work. Waiting period to deposit is more than 45min plus thus loss of business time.May the responsible authorities please allow clients to deposit inside the bank for the same amount charged at atms. May this also happen for bedfordview clients since they dont have such kind of facility.
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Replies (1)Capitec Bank's replyOfficial
04 Dec 2019, 15:38Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
Capitec Bank's reply04 Dec 2019, 15:38
Official
Please accept my sincere apology for the frustration you experienced as result of this incident.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.
Kind regards
Capitec Bank
