MV
Ms V

1 reviews | Active since Jan 2018

17 Jan 2018, 21:59

Lack of feedback with Job applications online and/or complaints logged

When I changed bank last year ,I thought Capitec service was the best that was until my incident on the 26/12/17 tried withdrawing money (500)on their ATM and only R100 came out and when logging the complaint it was not their ATM but SparkAtm but the ATM had Capitec brand all over.Went to their branches several times for follow up and till this day they still investigating.

When you apply for the vacancy on their website ,you will never get any response whatsoever even when your application is unsuccessful but feedback would be greatly appreciated.

I'm truly disappointed with Capitec.

0
Replies (2)
Capitec Bank
Capitec Bank's reply18 Jan 2018, 08:24
Official

I acknowledge your posting, and have referred it to Viwe Bokveldt for immediate attention.

Feedback will be provided within 5 working days, and I trust that this situation will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply22 Jan 2018, 14:34
Official

Good day Ms Vilakazi

As discussed telephonically, I trust that your issue is now resolved.

Viwe Bokveldt

Complaint Management

Capitec Bank