Lack of feedback

On the 24th of March I made payment which was meant for capitec bank ,but I accidentally select wrong bank instead of Capitec Bank I selected Citi Bank account number it's correct problem it's bank name <br> I called Friday capitec call centre on *** Ref: ***6 and ***9 second ref time 11:59 after receiving call to intended receiver complaining that she hasn't received the money that's when I realized and look through my account for payment details thats when I noticed I have selected wrong Bank name .Capitec gave me no hope on getting the money back .they suggested that if I don't hear anything from them I should open the case. And take it to Citi Bank