Lack of efficiency by the consultants

Capitec's inefficiency has come to an all time high, if your a self employeed small business owner I dont recommend you seek any type of credit assistance from this bank. First they dont inform you that other than your bank statments they need 3 invoices, when you produce the 3 invoices instead of calculating your income based on your 6 months bank statment apparently as i was told by their consultant that i was declined because they calculated my income based on the 3 invoices. What craziness is that if you required my invoices to see my full income then you should have informed to send all my invoices for the month not 3 invoices. I thought my bank statmentbis proof enough of all the income coming in. Absolutely appalled with Capitec's lack of efficiency!!