Lack of customer service

<p>I went to the WW store to withdraw money the ATM transacted everthing as I got the SMS but the money did not come out and when I asked for assistance from one of the stuff members she then told me there is nothing she can do I then I her to let me use the store phone as per her advise that I need to call the number that was on the mechine she then told me I cannot use the store as ABSA is just renting the space in WW and it has nothing to do with the as WW , I found it very unfair the treatment that I got, or did I get that treatment because of my skin color. what is the point of having a machine inside the store if we are not going ton get assistance in case of imergencies?????????</p> <p>I then went capitec to report my issue and i was told that there is nothing that can be done as i used the external machine I have to wait for 30 days for me to get assistance and the manager at Capitec promised to call me the next day but he has not called till date . If my ban cannot assist me in times of need what is the point of banking with them? what about my money am I ever going to get my money back and how am I going to updated regarding my quiry? to loose R700 just like and I,m expected to keep quite. </p>