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claasl C

1 reviews | Active since May 2016

06 Jul 2018, 16:40

Lack of Customer Service

Myself and my lady friend wish to close our accounts due to lack of service from staff of Capitec Bank. Kindly inform me, since my email is ignored, what documentation is required and the process

0
Replies (2)
Capitec Bank
Capitec Bank's reply09 Jul 2018, 08:28
Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Viwe Bokveldt will take ownership of this investigation and will provide you with feedback within the next 5 working days. I trust that the matter will be resolved to your satisfaction.

Complaint Management
Capitec Bank

Capitec Bank
Capitec Bank's reply09 Jul 2018, 08:43
Official

Good day Mr Classen

I see that CMO Keshia is already handling your matter and I will have to close the matter on my side.

Please contact Complaints Management department and ask for CMO Keshia for further assistance.

Viwe Bokveldt

Complaint Management

Capitec Bank