Lack of Customer Service

<p>Good Day</p> <p> </p> <p>I thought I would rather e-mail this address first before logging a Hello Peter complaint with regards to the poor service received from your call centre.</p> <p> </p> <p>I called in this morning Friday 28/07/2017 past 9, and finally got through and spoke to a consultant named Sensi, I was astounded to find that when I spoke to her she spoke back with a tone telling me that I am irritating her…</p> <p> </p> <p>Normal questions that any customer would ask regarding their account…</p> <p> </p> <p>I have a loan with Capitec, and wanted to get more information and details about…</p> <p> </p> <p>Why is Capitec the only bank I have to struggle with getting statements or a copy of my contract when you have all my details freely available to you?</p> <p> </p> <p>When you can ask me all the security questions who else is going to wasn’t to pay my damn account…</p> <p> </p> <p>So please direct and advise me correctly with the following…</p> <p> </p> <p>If I enter Capitec branch will I be charged for a copy of my loan statement since inception thereof?</p> <p>Is a copy of my loan contract only obtainable through the initial branch I app**** at or can someone else assist?</p> <p>What is my current settlement amount?</p> <p>Can I have a contact number for the Collections/Payments department; whichever deals with the Settlement of accounts,</p> <p>Can I please have an e-mail address for the Collections/Payments department,</p> <p>Alternatively can I have a contact number for someone within these departments in a team leader to manager role as well as their names…</p> <p> </p> <p>I can be contacted on the below, should you wish to do so;</p> <p>Cell: 074 ********** </p> <p>Work: (021) ********** </p> <p>Personal: ********** <p>Work: ********** <p> </p> <p>Yours Sincerely</p> <p>Miché May</p>