Lack of Customer Relationship Management

I Made online loan appliaction on my mobile app on the 25th of March and an Agent by the name of Ramona contacted me and assisted with the application however after reciept of the supporting documents she went awol and i had to contact the office daily and everyone kept on saying she will get back to me. until friday after many attempts she emailed me requiring additional documentation which i then supp****. She still has not provided me feedback even till today and i have sent her emails and left messaages with her colleagues and no one is will ing to provide me with a team leader's contact in order to escalate this matter.

all i need to know is "is the apllication aprroved or not" or atleast some status update on the appliaction.

My ***