Lack of communication poor service and not reliable

<p>I am highly disappointed in the bank. I submitted my late mother's documents that the bank asked for at the branch of Graaff Reinet. They asked the letter of authority from the magistrate court, certified identity book and death certificate. I did give them at the branch and they said i will have access to the money after 10 working days. I submitted the documents on the 26th of May 2017 and today the 20th of June 2017 I am told by the Sales consultant that I have to wait another 10 - 14 working days. </p> <p> </p> <p>When I asked what the hold up was they told me that they had a technical error. I called the customer care and there they told me that they did not receive any documents from the branch!! </p> <p>I am in debt, I owe people money, I am hungry, electricity is running out again and I have to go borrow more money again from other people. </p> <p> </p> <p>I NEED THE MONEY AS IN NOW!!</p> <p> </p> <p>PLEASE ASSIST</p>