Lack of communication from Capitec Bank

I sold my car on the 24th of September 2024. The money I got from the sale I moved into my saving account. Capitec froze the funds and did not send any communication out to that effect. Days went by and heard nothing from them. Then later that week I noticed that the funds were not available. I went into the branch at Blueroute Mall and they logged a case regarding the issue of the funds. days went by again with no communication. They did tell me that it takes about 24 to 48 working hours to resolve. Well after 72 working hours had gone by, I went in again to the bank. Apparently I had provide an affidavit and proof of ID. So I returned that same day with the needed documents. Then still nothing happened. I waited and then went in last Friday. The lady had attached the documents to the wrong system and who do it again. I then waited until yesterday morning. I went in yesterday morning and told me that the Mtrack system was down. However they would call me when it comes online. Well still no phone call or SMS or email, or whatsapp. Nothing! I still can't use my money and their communication skills are non-existent. This is bad service of the worst kind.