Lack of communication

I am extremely disappointed with Capitec’s customer service. I spoke to Lulama Sonka two weeks ago regarding my issue, and up until now, I have received no feedback at all. I was promised a follow-up, but there has been complete silence since then.

It’s very frustrating to be left in the dark, especially when dealing with a financial matter that needs urgent attention. This level of service is unacceptable for a bank that claims to put its customers first.

I expected better communication and accountability from Capitec. If this is how serious issues are handled, I’ll definitely be reconsidering my relationship with the bank.