LACK OF COMMUNICATION

Item: Capitec Bank
Rating: 1
Author: Namadzavho M

Poor service and do'nt care attitude and poor communication with reported case . I reported a case of ***** in April 2025. I opened a case and submitted all the information. I was told to wait but when I phoned them , they keep on telling me their still waiting for the next bank to respond. 25 November 2025 . I checked the progress to be told the case was closed in June nobody bothers to talk to talk to me.

Helpful (0)

Replies (4)

Capitec Bank's replyOfficial

14 Dec 2025, 20:38

Hello Namadzavho , you are through to Zama, How can i assist you with your query today?

Capitec Bank's reply14 Dec 2025, 20:38

Official

Hello Namadzavho , you are through to Zama, How can i assist you with your query today?

Capitec Bank's replyOfficial

14 Dec 2025, 20:41

I notice you have mentioned that you want to follow up on a case?

Capitec Bank's reply14 Dec 2025, 20:41

Official

I notice you have mentioned that you want to follow up on a case?

Capitec Bank's replyOfficial

14 Dec 2025, 21:06

Please be informed I will be closing our conversation due to no response. 😔Kindly send a message as soon as you are ready to resume your conversation with us. Thank you for contacting Capitec bank, hope to chat with you soon. Kindly note no further response is required from you as our chat will now be closed.❤️

Capitec Bank's reply14 Dec 2025, 21:06

Official

Capitec Bank's replyOfficial

09 Jan 2026, 16:28

Hello NAMADZAVHO

We regret that we were unable to resolve your matter, and hope that our explanation has provided you with clarity.

Once again, we sincerely apologise for any inconvenience the matter may have caused you.

Kind regards
Capitec Bank

Capitec Bank's reply09 Jan 2026, 16:28

Official