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michellepg.grobler michellepg.grobler
1 reviews | Active since Jul 2016
11 Jan 2021, 13:17
Lack of communication
Whilst Capitec is a good bank to be with I find their lack of communication with their clients to be unacceptable!
Emails remain unanswered and attempts to call are frivolous being placed on hold until call time limits have been reached.
For my banking institution of choice I'm very disappointed.
Helpful (0)
Replies (2)0
Replies (2)
Capitec Bank's replyOfficial
11 Jan 2021, 14:32Good day Michelle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
Capitec Bank's reply11 Jan 2021, 14:32
Official
Good day Michelle
Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.
Kind regards
Capitec Bank
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michellepg.grobler michellepg.grobler's updateReviewer Update
11 Jan 2021, 14:55Another business day..... This is exactly the reason for my complaint in the first place....... Why should a client have to go to the extreme of lodging a complaint on hello Peter before even the most unhelpful reply is received.....
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michellepg.grobler michellepg.grobler's update11 Jan 2021, 14:55
Reviewer Update
Another business day..... This is exactly the reason for my complaint in the first place....... Why should a client have to go to the extreme of lodging a complaint on hello Peter before even the most unhelpful reply is received.....