Lack of communication

Capitec Bank's service sucks...I have trying to change my debit order details for my credit card payments...for the past 3 weeks and have been taken from pillar to post,by their credit department and when they don't get their money,they have nerve to send me messages that my credit score will be affected,how when I have been trying to get hold of your department, I went to the WhatsApp chat,they are just as useless,I chatted with a consultant on Monday ,by the name of Litha..he promised to call me back to change my details,did he ever call?...this is one of the reasons why I am changing banks,after being their client for the past 13 years..🚮