Lack of Care and Protection by Capitec

On the 24th November 2022, I was asked by my wife Nahano Enett Zulu to draw money from her Capitec Account at an ATM in Dagbreek Spar II n Welkom. I was accosted by ******** and ended up losing the card. This happened around 15:15hrs. At 15:23hrs the ******** drew money at Engen Garage still in Dagbreek to the tune of R5000. They then made an EFT payment to Ikh“ *****s N Friends E Rustenburg worth R3689.99. We reported the matter to the Capitec Branch in Elizabeth Street. We cancelled my the card. We opened a case at Welkom Police Station - CAS 486/11/2022. The detective W/O DL Saayman gave us a letter to forward to Capitec Bank. We forwarded the letter to Jenielle La Meyer on the 5th December 2022. Capitec's response to us on 20th December was that we did not report the loss of the card. We had footages from Dagbreek Spar and Engen Garage of the incident. We provided these to detective Saayman. On the 29th December 2022 we received the message that the case was closed. We feel ill-treated by Capitec and SAPS that the matter was not followed conclusively.