KR
Kandlyn R

1 reviews | Active since Feb 2020

28 Sept 2020, 10:29

Labor any day capitec lost my pay

Deserves a half star just the worst unnecessary stressful horrific service i have ever had the displeasure of interacting with especially GIVEN that any day now i am due to give birth. A foreign IMMEDIATE transfer takes since Friday morning till God knows when as NONE OF THEIR FORREX CONSULTANTS CAN EVEN TRACK THE IMMEDIATE PAYMENT ON THEIR OWN SYSTEM. all these months a payment has been made monthly from the SAME foreign family members account for support to which they add a R200 charge just to release the funds. Why am i paying extra on the reserve bank side AND their bank if i am being made to wait for more than 24 hours. If i go into labor and i cant even catch a taxi to the hospital due to their insufferable ignorance and sun standard protocols mark my words i will be suing. To make matters worse i have a bank statement from the sender showing the funds had left on friday morning and yet nobody in tbe entire department can track it. How is this even possible. On top of that i have two toddlers at home who need food and ive had to sell personal items just to get through the weekend expecting the money tp be in by this morning latest as it had never taken this long before. Nobody even offers to assist nor transfer to someone who can. I am so disgusted i definitely wont let this go as i am now at medical risk as well.

0
Replies (2)
Capitec Bank
Capitec Bank's reply28 Sept 2020, 12:14
Official
I acknowledge your posting, and have referred it to Complaint Management for immediate attention.
 
Feedback will be provided within five working days.  I trust that this situation will be resolved to your satisfaction.

Kind regards
Capitec Bank
KR
Kandlyn R's update28 Sept 2020, 13:11
Reviewer Update
So now we have gone from three working days for a 24 hour transaction to five for it to be resolved. I suppose your bank would have me walk to hospital and starve rather when I have thousands owed to me. FIX IT IN A DAY OR ELSE I AM GOING TO MEDIA