Known Clients are being assisted to skip the Q

hello Peter

It is sad that I write to you again raising my concerns regarding Manguzi Capitec Bank.

Firstly let me give thanx for you previous response.

Apart form a turn around time to be assisted by a consultant that is still 3hours in the Q, I'd like to report that people whom are know by the consultants are skipping the Q while we wait. These people can be their family members or friends. It is a disgrace that Capitec as a well known Bank does not follow ethics behaviour and will favour some people.

Today 19.09.2022 at about 11:30 a female (slender/fair in complexion) consultant who did not have a name badge who was sitting in desk number 4 allowed a man to sit in desk number 3, who just came in from outside without following the Q. When the assistant on the front desk approached this man, the female assistant (Lindo) replayed by saying he came to see him. After about 20 minutes a male consultant came to assist this guy who skipped the Q. I am very disappointed by this act.

I request investigation regarding this matter. We are all human beings and no one knows our profession. I will not allow Capitec consultants to insult clients like this.

Thank you I will wait for your response. Even worse now it is 12:29 and we having loadshedding at 13:00.

Emagine all those old people who woke up early to join the Q . This is parthetic.