KITSO AT CAPITEC BANK

Its honestly disappointing how you call in for assistance and you get rude agents who don't know what they doing and still have an attitude. KITSO at capitec bank failed to assist me with a debit order mandate query that I had. She asks me in the middle of my query is there anything else she can assist me with when she hasnt resolved the only query that i had. She sounded like a robot, reading a script and clearly was not competent enough to assist. she definitely needs training because there is no need to be rude and there is nothing wrong with admitting you not sure how to handle the query and may you please refer to a superior. I am a call center agent myself and that is no way to speak to a client. Cherry on top, she hung up the call. WOW CAPITEC! with all the complaints i have submitted in 2025 ALONE, you continue to disappoint me!