Kidnapped, Beaten and ****** and Bank is not helping

On the 26/08/2023 I was kidnapped by 2 men in blue polo car and ****** at gun point, beaten up then dropped off in the middle of nowhere till I found the police. These ****s did 2 cash sends (R5000), bought airtime (R2000) and transferred R10000 into their bank account with my phone while beating me and took my phone with when they were done. Less than 30mins after the incident I called Capitec with the police and the agent assured me they have blocked the bank account it was transferred to and my funds are safe. It’s been a week and Capitec wont refund my money or communicate with me, I submitted all the documents they requested, an affidavit and police case number within 24 Hours when I call I get transferred to one department after the other till the agents drop my call, I don’t get a straight response on WhatsApp about my case, my emails are ignored every single day. After everything I’ve been through my bank has turned on me instead of helping and protecting me. I don’t have any money but the bank is keeping my R10 000.