Khanya from capitec bank call center is the worst baddest service consultant.

On Friday at 18:00 I tried withdrawing money from absa atm in lotus gardens but immediately after entering the amount to be dispensed loadshedding hit, and I received a notification that I withdrew the money but nothing was dispensed. I then contacted capitec call center to report the matter but I never got any help but instead I got, u professionalism, rudeness, unrespectful, and ignorance from Khaya. The tone was so bad, no assurity no information on how wayfoward will be, I spent almost an hour on the phone trying to understand how I will get the refund, so the big question is, if someone doesn't have airtime then they won't be assisted, why not call back clients than making them hold while you don't know if they have airtime? So this shows that capitec is not for the poor but people who afford. Very dissapointed.