Kept me on hold for longer than 5min then laughed

There's a debit order that went off on my account of which i do not recognise. I called the call centre this morning to find out details of that debit order. I spoke to a Carmen who was very unprofessional. While checking for details of that debit order, she kept me on hold for longer than 5minutes. when i confronted her and asked her why she kept me on hold for so long. she started laughing! literally started laughing. Please get your quality assessors to listen to that call. Ref number is ***5. I felt disrespected. she obviously thinks clients are jokes and don't take them serious. I love my Capitec. People like Carmen do not belong there. I don't want anyone to call me back