Keeping my own money from me

Where did you ever see that a customer is refused access to their own money?!? I've been sitting at Capitec since 08:00 this morning, without any joy to get my account active. I've received an sms from Capitec at 10:35pm on 2016-02-22 to say that due to Fica requirements, my account is stopped on the 23rd of February 2016. How do you in the first place notify me that the account is stopped on the 23rd, but it's already not working at 10:35pm on the 22nd?? This means that Firstly you lie to customers by telling them their account will be stopped on a certain date, but you as Capitec decided then you stop it whenever you feel like it! I then went to the branch with proof of residence as requested. I then was informed that I need an ID. When I informed them that my ID was destroyed by my little one this week, I was informed that I need to apply for a new one. Yes Capitec, give me my money, and I can apply for a new ID. How do you expect me to pay for my ID if you keep my own money away from me?!?! The Government are definitely not going to give me my ID for free, because of Capitec refusing me to get my money I eventually, after an hours and a half's strugg