Keeping MY money

I deposited R3000 into my Capitec Account from my overseas account (Ocean Pay / Bancorp) over a month ago and the money still has not cleared. I was sent forms to fill in and have had numerous correspondence with Vernetha who continually came back with another excuse as to why they cant clear my money. I have sent money previously using the same accounts so they have all my personal info on file. I am now back home and went into a Capitec bank only to be told that I need to resolve this via the telephone. I have phoned numerous times but been kept on hold for long periods of time. I need this money desperatley. Please help.