KEEP UP THE GOOD WORK MARK

I WENT TO CAPITEC BANK IN MAY TO SWITCH MY DEBIT ORDERS FROM ABSA TO CAPITEC BANK. I WAS ASSITED BY A LADY BY THE NAME OF BOITUMELO. I SUBMITTED ALL THE DOCS THAT WERE REQUIRED FAIR ENOUGH. COME MONTH END MY PAY WAS PAID INTO MY CAPITEC ACCOUNT BUT TO MAY SURPRISE MT DEBIT ORDERS WERE NOT SWITCHED. THE DEBIT ORDERS WENT OFF ON THE ABSA ACCOUNT WHICH HAD NO FUNDS SINCE WELL MY SALARY WAS PAID INTO MY CAPITEC ACCOUNT. CAPITEC DID NOT COMMUNICATE WITH ME AT ALL REGARDING MY DEBITS IF THEY WERE ABLE TO SWITCH THEM OR NOT, NO SMS CALL OR ANYTHING, NO COMMUNICATION FROM THEM AT ALL. I WENT TO CAPITEC THE GROVE MALL I WAS SO ANGRY I SPOKE TO MARK HE WAS SO PATIENT AND UNDERSTANDING. HE DID ALL HE COULD TO ASSIST ME, HE TOLD ME WHAT IS NEEDED FOR ME TO GET THE MATTER RESOLVED. HE CALLED ME ALMOST EVERYDAY TO UPDATE ME ON THE PROGRESS OF MY CASE. EVENTUALLY CAPITEC BANK PAID ME FOR THE BANK CHARGES OF THE DEBIT ORDERS THAT BOUNCED. MARK WAS SO BRILLIANT HE WENT THE EXTRA MILE FOR ME. THANK YOU SO MUCH. WE NEED SUCH GREAT SERVICE IN OUR BANKS. BIG UP TO YOU MARK YOU ARE A STAR.