Kanya, my hero!

I would like to explain exactly why I loved dealing with Kanya Bizo from Capitec.

Most of all she was friendly - I could hear her smile while dealing with her. She didn't say she can't help me just because she didn't know what the problem was like most operators do. She was honest and said she'll find out and get back to me and she did that so speedy as well. Never did I feel she was not going to get back to me (like most customer care centres do). I would much rather deal with someone like her than someone that thinks they know everything and is abrupt.

She made a very upsetting experience actually very pleasant to sort out (which I never thought possible). Hats of to Kanya and thank you for being nice and wanting to help!