LK
Louis K

1 reviews | Active since Sept 2014

07 Dec 2020, 11:54

***KIEtec

What went wrong, Capitec??? Huh?

The lowest rating Hellopeter allows me to give you is 1. If there was an option for negative to infinity, I would have gladly given it to you. You deserve it. What were you thinking releasing an app that clearly DOES NOT work?

You used to be the the best, but I guess once you are the best, you become complacent (remember what happened to Nokia and Blackberry ... and everyone who thought they're too big/good to fail?).

At one time, you boasted about getting 100 000 clients a month. Your current way of doing business is going to ensure that you LOSE 100 000 clients a month. I'LL BE ONE OF THEM & my wife WILL close her account as well. My mother WILL close her account as well. So too my THREE children. EVERYONE I recommended you to WILL also close their accounts. If I recommended you to them, I sure as hell can discourage them from banking with you.

This is not what I signed up for. Your so-called new/updated app sIcks dUck. If I'm lucky enough to manage to log in, I'm unable to make payments. Why are you denying me from making payments? It's an embarrassment for me to try and explain to people why my bank won't allow me make payments to them.

I have money ... lots of it ... now people think I don't have any, because I can't pay them ... all because of your s#itty app. Pathetic!

Goodbye and good riddance.

0
Replies (1)
Capitec Bank
Capitec Bank's reply07 Dec 2020, 12:00
Official
I regret learning of your negative experience, please allow us the opportunity to investigate this matter in depth. 
 
Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days.  I trust that the matter will be resolved to your satisfaction. 

Kind regards
Capitec Bank