***a service

I bought Air time on the 25th via the Bank App and the person that was suppose to get the Air time didn't receive notification that their account has been recharged. I then decided to but via FNB and they received the data and waiting for them to confirm maybe later on that the one i bought via the Capitec App , they have received or i should be refunded my money back.

I then decided to call (***) to report the matter and which i was assisted by a lady who gave me a ref number and this was on the 27th of this month. Since then i haven't been refunded and again i decided to call them after they sent me a message to rate their service and i spoke to a lady that was eating while talking to me on the phone and she kept me on hold without me agreeing to be put on hold. if this is the services the contact center give to clients , why do they bored to answer their phones...