*** service we are receiving!!!!

I am very disappointed in the poor service my dad and I received from capitec Bank customer care centre! I'm actually beyond irate at this moment! My father deposited money into an account on the 14th May 2022 believing he was purchasing a motor vehicle, only to find out that it belonged to a ***** syndicate. He then called the bank's ***** line for assistance. He spoke to a Morena. Morena assured my dad that your ***** ass client had flexible accounts for which he transferred the money (R40 000) into. All my father needs to do is to open a case, get the case number and the accounts will be placed on hold so that the money may be transferred BACK to my father's account! Do my father rushed to do as the agent said a0nd sent the documents via the Capitec-Mall@Carnival branch by the help of the branch manager named Brandon. He was then told that he documents were received and he should expect the feedback (money back) within 48 hours. On the 19th I sent an email on his behalf requesting feedback, to no avail. On the 25th I called the help centre to request feedback. I then first spoke to a Dineo, he was not willing to assist and call cut cause I had run out of airtime. Bought airtime, called again and I spoke to a Sharon, who said she will transfer me to the right department but they kept on dropping my call(twice). This is still he ***** help centre and I couldn't fathom what correct department she was referring to. I called again for the FOURTH time and spoke to a Bongani! Mind you, I had to explain myself once again. I asked him to escalate the matter but he rudely wouldn't do so saying that money was already utilized (but after two weeks of waiting, it was bound to be). He said Morena was not in the office, he first needs to speak to him and hear his side of the story (whenever he decides to come into the office) and only then they would listen to the call recording. He said we must wait 48 hours once again! Today is the 30th May and we still have not heard from Capitec!!!! This is awfully appalling and immensely disgusting that an 81 year old man is treated this way by a bank he has been using for years, which his recently deceased daughter worked hard for, for over 10 years!!!!!!!!!! I now demand an explanation, because it looks like the agents either do not care or are assisting the syndicate! This does not make sense at all! And I hope I will not have to wait another 48 hours