*** service

Item: Capitec Bank
Rating: 1
Author: Kaylin G

The capitec bank call Centre is outrageous. I've opened a case because money was taken out my account. It's not fair that I have to keep calling in and they don't make an attempt to call you as a conserned service. When you do call them they take for hours to get through and once you do your airtime runs out and they don't call you back. It's not fair, it's over a month now and I still don't know what's going on. I would really like to know what's going on and would like capitec to contact me asap, on ***

Helpful (0)

Replies (3)

Capitec Bank's replyOfficial

11 May 2020, 12:07

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Complaint Management will take ownership of this investigation and will provide you with feedback within the next five working days. I trust that the matter will be resolved to your satisfaction.

Kind regards
Capitec Bank

Capitec Bank's reply11 May 2020, 12:07

Official

I regret to hear of your negative experience, please allow us the opportunity to investigate this matter in depth.

Kaylin G's updateReviewer Update

11 May 2020, 12:33

I really do hope that I get feedback asap as well as a good gesture for the bad service

Kaylin G's update11 May 2020, 12:33

Reviewer Update

I really do hope that I get feedback asap as well as a good gesture for the bad service

Capitec Bank's replyOfficial

18 May 2020, 17:48

Good day Mr Govender

As discussed telephonically, I confirm the matter has been dealt with.

Kind regards

Complaint Management

Capitec Bank

Capitec Bank's reply18 May 2020, 17:48