Kagiso capitec Branch manager poor service in handling customer queries.

Kagiso capitec branch manager not representing the values and ethics of a big growing brand of capitec.

Yesterday I received a very poor service and felt embarrassed in front of other customers as well as the manager's colleagues, I am uncertain if I lost the respect as a result of how I dressed up however I have always been taught that as an employee you do not argue with a client in front of other customers regardless of whether the customer may be incorrect or not rather talk the customer in a private place to reason with him instead the manager chose to have an argument with me in front of everyone just to proof a point as well as to show her colleagues who she was. Yes I agree perhaps I may have been wrong maybe with how I perceived the mode of operation but that did not give her the right to talk to me the way she did being a client. I deserve every respect same as other clients.

I felt so disrespected and humiliated I am uncertain though if this is how township branches should treat their clients due to how they are being perceived by employees. I have so much respect for capitec and know how they strive to treat each customer with respect and loyalty as I have been to their different branches and never experienced this unpalatable treatment.