Kaak Service from Rachel @ Capitec

It’s irksome to deal with subpar service consultants and Capitec Bank has one of those employees by the name of Rachel on that WhatsApp chat thing you have.

11 days ago CAPITEC sent me a message via their App confirming that a refund is pending from UBER EATS. I’ve taken a liberty to follow up with CAPITEC only for Rachel to tell me to say “ *Rachel* you will have to confirm with Uber eat on their side, as this transaction was received on their side.”

Are you ****en kidding here?! Comprehension is clearly an issue here. Tell me, why would I reach out to UBER EATS for a notification that was sent by my bank clearly stating that a refund is pending.

I need someone to sort this ASAP before I start throwing my toys out of the cot and believe you me, you don’t want to deal with an infuriated me!!