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I bought airtime on the 29th February 2020 and I did not get it the airtime and went into the bank, i was told that the call has been logged and I should get my money bank with 24 hours.

After weeks called the lady told me that the 1st person did not do something, I called again and i was promised a refund after 24 hours and today I called I was give a new reference. so we starting over to the 1st day I asked about the airtime.