Just no service at Capitec

I moved from my previous bank to Capitec because i was promised better rates, fees and service. I should never have moved to Capitec. There is just no service at this bank. Its all about the money and not think about the client. I have more problems with Capitec in the last few months with bad service than i had in 5 years with my old bank. You take the time to speak to Manager at branch and NOTHING happens, you take the time to contact Capitec customer service and NOTHING happens. I should move to another bank, was told by friends to go to FNB but no i went to Capitec. I have loads of problems in the last 3 months with Capitec but let me list what happened today. I run my own business, if i am not at my shop i get no money. I went to Capitec to deposit money and was told the system is off and must come back later. There is no backup service, no way of helping clients if system off. At least at my previous bank i could still make the deposit and the money would show later when system up. So getting up early, going to bank was total waste of time and was told i must come again. I lose money when i am not at my shop and NEEDED to deposit the money. People stay away from CAPITEC.