Just because they are not rich

I have been to multiple Capitec branches, from the far east rand, Mpumalanga right up to the South. With all the branches I've been to, there has been uniformity, professionalism and quality service. Today I was defeated by the disgusting service at the Diepsloot mall Capitec bank branch. I had an inspection to do in the area and this branch was the closest I could get to during my lunch break.

I got to the mall, joined the queue just like everyone else.The gentleman conducting the queue was very professional, I explained to him about my card not having a CVV number(issued by Capitec Sesfikile mall-Daveyton) and he said I'm in the correct queue. It took about 15min from outside to get into the bank- as a Healthcare professional I understood and was compliant.

My turn came, I went into the bank. There were 6 of us waiting to be attended-seated. There were 4 consultants already consulting with clients and 2 at counters 1 and 2 for the deposits and stuff.

The 1 consultant finished with a client and left her station. The other 3 were still busy with clients. The other one got up with the client to assist at the ATM. The other lady consultant made an "announcement" saying that "someone" needs to fill a spot in a station-then she upped and left on the phone.

With now 20min INSIDE the bank and 1 active consultant, I was disappointed at the manager who did not see a problem with all this. The other staff members were just roaming around, going in and out of the bank. I was really defeated but stayed to see if I could be assisted.

While waiting the cleaner came with her bucket and mop and started cleaning where people are sitting. People were lifting thier legs- what disgusts me the most was that she couldn't even say "excuse me" so she can clean. She just couldn't care, she just mopped on like what she was doing was right. The Hazzard - she didn't even have a "wet floor" sign in sight.

Eventually after spending 50min(from outside to inside,Capitec Diepsloot ) I decided that this is *******, 1 active consultant was unjustifiable and no one saw nothing wrong with that. With 4 people before me I couldn't spend another minute there, I'm sure I would've spent another 40 minutes.

Now assessing the situation it seemed like this is a norm for them. Can Capitec train them like they have trained other people in other branches. Can the staff at the Diepsloot mall branch take their work seriously, be responsible and be proactive. They must go to the Lakeside mall branch next to game store and see how the staff members carry themselves and the clients.

I'm equally disappointed and disgusted with the service I got or didn't get today.

You need to seriously pull up your socks- just because you catering for majority of people living in shacks doesn't give you the right to treat people like nonentities. I'm pretty sure that Capitec doesn't promote such nonsense.