Just another Bank trying to rip you off.

I have to give 1 star extra because I truly love Capitec and their overall service has been fantastic over the last 5/6 years. I have never even had a banking experience as good as them. In fact I would rate them 5 star just because of what they offer. Fingerprint access to your account at a branch instead of my ID because emergencies happen, Giving me a loan when no other bank would, etc.

What rustled my feathers and also what made me come and give a negative review, is that while I did have a bad credit rating, I got loans and credit cards through the bank. Now my credit score has improved and I want my interest rate to change to a normal one instead of the 23% I have currently as its too high and with all other costs going up I feel like this is one are I can improve and get a bit of discount. Siphokuhle at Collections department straight up said, and I quote "We can only assist with payment arrangements, we can not assist with reducing interest charged on the account because it is already calculated." and "Unfortunately, we can not assist." and "If our client care department could not assist then you will have to continue paying the loans till the last instalments are due or we can assist you with reducing the term of your loans.".

I find that disgusting. How can you operate on a client basis and you are not able to help your clients?