1 reviews | Active since Jul 2017

09 Nov 2022, 10:45

JSJ ROSSOUW ID *** Capitec acc ***

My husband, JSJ Rossouw passed away on 28 August. I visited Montana branch and a very professional staff member assisted me to stop my husband account. I received an email from GEPF that I must repay October pension payment of my husband before they can process my claim for pension to be paid to me. I once again visited No tans branch and the friendliest lady ever phone around to obtain confirmation required by GEFP. They acknowledge that the pension payment was not stopped on time and was later to the stopped Capitec account. The department that the staff member phoned I formed het that the pension was indeed paid into the stopped account. If an account is stopped no debits or credits is supposed to go of/into the account. That was always the process in my 35 years in the banking industry. GEPF staff member thus request a letter to confirm that the pension was paid into his account on 31 Oct 2022. This is urgent please. They can not finalise my pension claim unless this is provided. I am relying on the pension payment to pay bond/rates &taxes, living expenses. And ensure that the acvount is blocked so that no further transactions can go through. Petro Rossouw widow ***

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Replies (1)
Capitec Bank
Capitec Bank's reply09 Nov 2022, 10:52
Official
Good day Petro

Thank you for letting us know of your concern, and for your patience while we explore this matter. We have assigned your query to a designated official who will contact you within the next business day.

Kind regardsCapitec Bank